As Lepas prepares to introduce its premium SUV range to South Africa in the first quarter of 2026, the brand is placing strong emphasis on after-sales service.
By drawing on the established infrastructure of its parent company, Chery, Lepas is positioning itself to deliver a seamless and premium customer experience from the outset.
At the heart of this infrastructure is a central parts warehouse of more than 6 000 square metres, holding over R180 million worth of genuine inventory. With a fulfilment rate exceeding 98 per cent, customers can expect rapid availability of parts. A streamlined logistics system ensures delivery to major centres such as Johannesburg, Durban and Cape Town within 48 hours.
Lepas also benefits from access to a nationwide network of over 330 certified paint and body repair centres, as well as a 24-hour roadside assistance programme that already supports more than 100 000 Chery Group vehicle owners.
“After-sales service is a critical part of the Lepas experience,” says Jay Jay Botes, General Manager of Lepas South Africa. “Our goal is to ensure that every customer feels confident and supported beyond the point of purchase. We are leveraging Chery’s proven systems and expertise, while tailoring the experience to meet the expectations of premium SUV owners in South Africa.”
Dedicated technical training centres in Boksburg and Sandton will ensure that Lepas technicians are fully equipped to maintain the brand’s high standards. Purpose-built service centres at new dealerships will further enhance the customer journey.
“This is about more than repairs or maintenance,” adds Jay Jay. “It is about building trust, ensuring peace of mind, and creating lifelong relationships with our customers.”
Staff Writer
Reporting from the front lines of the collision repair industry, delivering expert analysis and the technical updates that drive the African automotive sector forward.
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